Frequently Asked Questions
Welcome to the Bobtasia Frequently Asked Questions page.
Here you’ll find answers to the most common questions about our products, shipping, and customer service.
If you can’t find what you’re looking for, please contact us — our support team is always ready to help.
1. How long will it take to receive my order?
Our estimated delivery timeline is as follows:
▹Handling time: 1–2 business days
▹Transit time: 6–8 business days
▹Estimated total delivery time: 7–10 business days
For additional details, please check our Shipping Policy .
2. Do you offer free shipping?
We offer free shipping on all orders within United Kingdom.
You can learn more in our Shipping Policy.
3. Where is Bobtasia located?
Bobtasia is a United Kingdom - based online business offering a curated collection of quality products, with delivery available throughout UK.
4. What if I receive a defective product?
If your product arrives damaged or defective, we’ll replace it at no cost.
Please contact our support team and return the item within 30 days.
For more details, refer to our Refund & Return Policy.
5. Can I cancel my order after placing it?
Yes, we offer a 24-hour cancellation window after you place your order.
To cancel within this period, please contact our customer support team.
6. What is your return policy?
We offer a simple and hassle-free return process.
Full details can be found in our Refund & Return Policy.
7. When will I receive my refund?
Once we receive and inspect your returned product, your refund will be processed within 7 days.
Refunds are issued to your original payment method.
See our Refund & Return Policy for more information.
8. Do your products include pledge?
Yes, all our products come with a 30-day pledge.
You can review the details in our Refund & Return Policy.
9. How can I contact customer support?
You can reach our team by visiting the Contact Us or by sending an email to info@bobtasia.com
We’ll be happy to assist with any inquiries.
10. Do you offer international shipping?
Currently, we only ship within United Kingdom.
We are working to expand our shipping coverage in the future.
11. Do you have a physical store?
We operate exclusively online, allowing us to offer competitive prices and a wide selection of products.
12. Can I place a bulk or wholesale order?
Yes! We accept bulk orders for businesses and organizations.
Please reach out to our support team for personalized assistance.
13. How do I exchange a product?
If you need to exchange a product for a different size or model, please follow the steps described in our Refund Policy .
14. How can I track my order?
You can easily track your order status via the Track Order Page on our website.
Simply enter your order number and email address to view real-time updates.
Contact Information
Need assistance? We’re here to help:
▹ Store Name: Bobtasia
▹ Email: info@bobtasia.com
▹ Phone: +447848151790
▹ Address: 143 Dartmouth Rd, London NW2 4EN, United Kingdom
Customer Service Hours (GMT – London)
▹ Monday to Friday: 9:00am – 5:00pm
▹ Saturday & Sunday: 10:00am – 2:00pm
▹ We aim to respond to all customer inquiries within 1 – 2 business days
▹ For more support, please visit our Contact Us page