Refund policy

We have a 30-day return and refund policy, which means you have 30 days after receiving your item to request a return and be eligible for a refund.

To be eligible for a return, your item must be in new condition, unused, unworn, unwashed, with all original tags attached, and in its original packaging. You will also need your order number or proof of purchase.

If your return request is approved, we will provide you with return instructions and a free pre-paid return label. All approved returns must be sent to our return address. Items returned without first requesting a return authorisation will not be accepted.

This policy applies to orders delivered within the following countries: United Kingdom, United States, Canada, Australia, New Zealand and France.

30-Day Return & Exchange Policy

We accept returns and exchanges within 30 days from the date of delivery for both defective and non-defective products.

Key Information

▹ Return window: 30 days from delivery
▹ Product condition: New only (unused, unworn, unwashed)
▹ Return method: By mail
▹ Return label: Free, downloadable, and printable
▹ Return costs: Free – fully covered by Bobtasia
▹ Restocking fees: None
▹ Refund processing time: Within 7 business days after return approval
▹ Exchanges: Accepted

Right of Withdrawal

You have 30 days from the date you receive your order to request a return or an exchange.

Requests submitted after this period cannot be accepted.

Conditions for a Valid Return

To qualify for a refund or exchange, the following conditions must be met:

▹ Items must be new only: unused, unworn, unwashed, and in resalable condition
▹ Items must be returned in their original packaging
▹ All original accessories, tags, and documentation must be included
▹ The return request must be initiated within 30 days of delivery

Items that do not meet these conditions may be refused.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

▹ Hygiene-sensitive items once opened (such as underwear or similar products)
▹ Personalised, customised, or made-to-order items
▹ Products clearly marked as “non-returnable” on the product page

These exceptions are always clearly stated on the relevant product listing.

Order Cancellations

Once an order has entered processing or has been shipped, it can no longer be cancelled.

In this case, you may still return the item after delivery in accordance with this policy.

Return Procedure

1. Contact Customer Support

Please email info@bobtasia.com and include:
▹ Your order number
▹ The reason for the return or exchange

2. Receive Return Approval

Once approved, we will send you:
▹ A return authorisation
▹ A free pre-paid return label (downloadable and printable)
▹ Detailed packing and return instructions

3. Prepare Your Package

Place the item securely in its original packaging with all included components.

4. Ship the Return

Attach the provided return label and drop the parcel off at the designated carrier location.

Return Address

All approved returns should be sent to:

117 Green Street, London E13 9JW, United Kingdom

Refunds

▹ Returned items are inspected upon receipt
▹ Once approved, refunds are issued to the original payment method
▹ Refunds are processed within 7 business days after approval
▹ Refunds are issued in the original payment currency
▹ Bank processing times may vary depending on your payment provider

Exchanges

Exchanges are accepted within 30 days for:

▹ A different size
▹ A different colour
▹ A product of equal value (subject to availability)

Replacement items are shipped at no additional cost.

To request an exchange, please contact info@bobtasia.com

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact info@bobtasia.com and include:

▹ Your order number
▹ Clear photos of the item and packaging

We will arrange a free return and offer either:
▹ A replacement
▹ A full refund

Contact Us

We're here to help with returns, refunds, and any other questions you may have.

Email: info@bobtasia.com

Phone: +44 808 196 0916

Address: 117 Green Street, London E13 9JW, United Kingdom

Business Hours (GMT – London):
▹ Monday to Friday: 9:00am – 5:00pm
▹ Saturday & Sunday: 10:00am – 2:00pm

Average Response Time: 24–48 hours

For additional support, please visit our Contact Us page.